Premium support

Need more help with your roofing project?

Premium Support gives homeowners deeper project guidance for $99 per month. Use the live message lane to get a qualified specialist review on the next step.

Get deeper help with paperwork, uploads, scope questions, and contractor decisions.
Use a live message thread when you want a professional to help sort out the next step.
Connect with qualified and experienced roofing and/or insurance-claim specialist for estimating, scope, insurance language, and contractor questions.

Price clarity

$99

per month

Response time

Live responses

agents available 7am-7pm M-Sat

Support path

Live specialist

project context with support review

Feeling stuck?

Premium support is for homeowners who want more detailed guidance before making the next project decision.

How the live thread helps

Your question, project context, and documents stay together so BYOR can route the request to the right support step.

What you get

A more guided homeowner experience, faster follow-up, and access to one-on-one support for $99 per month.

Clear monthly pricing before you submitLogged-in homeowners can reuse existing BYOR project detailsMobile-friendly intake with labeled fields and fewer repeat questions

Premium support is a higher-touch layer for homeowners who want help understanding documents, contractor pricing, scope questions, or the next decision in their project.

Premium Support Specialist

Start with project context. Get clearer support when the answer needs more detail.

Premium support gives homeowners a live message feature with a qualified and experienced roofing and/or insurance-claim specialist.

Request premium support

Tell us what you need help with.

Share what feels confusing, what documents or decisions are involved, and whether you want one-on-one support for the next project step.

Checking whether we can reuse your homeowner details...

Included

  • Project triage and next-step guidance
  • Document and scope walkthrough support
  • Payment coordination help when approved by BYOR
  • Priority review for premium support requests

Not included

  • Legal advice
  • Public adjusting services
  • Representation with your insurer
  • Contractor licensing or tax advice